Utility Billing Office

Department Description

We welcome new residents to Granbury. The Utility Billing Office is responsible for the accurate meter reading and billing of over 9,000 water and electric meters within our service area. The billing team handles new service applications, incoming calls, emails, payment processing, and billing for all customers. We are always fostering growth and innovation to improve customer service while being good stewards of our citizen's funds and resources. 

Mission

Provide accurate and timely billing for the Granbury utility customers through proactive customer service.

VISION

Take steps toward advanced metering, giving customers more confidence and control over their personal usage.

CORE VALUES

1.    Continuously Build Positive Customer-Centric and Proactive Service

       a.    Inspire: Foster growth driven by customer input.

       b.    Communication: Listen, hear, and understand customer concern at

              all levels.  Act with insight and compassion.

       c.    Stewardship: Proactively use tools and technology in an effort to notify customers of    

              account abnormalities.

2.    Commitment for Accurate and Timely Processing of Billing and Payments

        a.    Trust: Provide accurate billing through tools, policy, and process to the best of our        

               abilities.

        b.    Efficiency: Provide bills to customers with minimal margin of error, and post payments   

               within the same day of receipt.

        c.    Accountability: Lead by example. If we make a mistake, we admit it, correct it, learn 

               from it, and move ahead.

3.    Customer Education, Conservation and Control

       a.    Education: Give customers control over their usage, and embrace change through new 

              learning experiences.

       b.    Personalization: Monitor and control appropriate use for each unique customer.

       c.    Conservation: Today’s efforts foster tomorrow's resources.