Utility Service Information
To report a utility emergency, such as a power outage or water leak when the City of Granbury is closed please call our emergency line. 817-588-0488
Verify your address is serviced by the City of Granbury Utilities here. The above link also indicates if you are inside or outside the City of Granbury City Limits.
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Utility Billing
Physical Address
116 W Bridge St
Granbury, TX 76048
Phone: 682-205-1777Fax: 817-573-7678Emergency Phone: 817-588-0488
Utility Billing Office
Department Description
We welcome new residents to Granbury. The Utility Billing Office is responsible for the accurate meter reading and billing of over 9,000 water and electric meters within our service area. The billing team handles new service applications, incoming calls, emails, payment processing, and billing for all customers. We are always fostering growth and innovation to improve customer service while being good stewards of our citizen's funds and resources.
Mission
Provide accurate and timely billing for the Granbury utility customers through proactive customer service.
VISION
Take steps toward advanced metering, giving customers more confidence and control over their personal usage.
CORE VALUES
1. Continuously Build Positive Customer-Centric and Proactive Service
a. Inspire: Foster growth driven by customer input.
b. Communication: Listen, hear, and understand customer concern at
all levels. Act with insight and compassion.
c. Stewardship: Proactively use tools and technology in an effort to notify customers of
account abnormalities.
2. Commitment for Accurate and Timely Processing of Billing and Payments
a. Trust: Provide accurate billing through tools, policy, and process to the best of our
abilities.
b. Efficiency: Provide bills to customers with minimal margin of error, and post payments
within the same day of receipt.
c. Accountability: Lead by example. If we make a mistake, we admit it, correct it, learn
from it, and move ahead.
3. Customer Education, Conservation and Control
a. Education: Give customers control over their usage, and embrace change through new
learning experiences.
b. Personalization: Monitor and control appropriate use for each unique customer.
c. Conservation: Today’s efforts foster tomorrow's resources.
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L. Sharee (Lowe) Westlund
Utility Billing Manager
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Utility Billing Department
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Leslie Green
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Elizabeth Boyes
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Denise James
Other Resources
- Critical Care Customers
- Savings Tips
- New Customer Handout
- Utility Resources: Public & Charitable Utility Assistance; Other Local Utility Providers
- Utility Rate Structure
- Revert to Owner
- Average Monthly Billing Plan
- Texas Utilities Code
- CareFlight
- TexasEMS
- Utility Billing: Preconstructions Requirements
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