Critical Care Customer Policy

 Any residential utility customer who has a person permanently residing in his/her home and who has been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device, electric heating or cooling, or other utility service to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition or to sustain life.

In order to be considered for a utility account to be designated as having a critical care customer associated with that account, the following criteria must be met:


  1. Utility Billing

    Physical Address
    116 W Bridge St
    Granbury, TX 76048

    Fax: 817-573-7678
    Emergency Phone: 817-588-0488