Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

General City Information

4

Police Department

4

  • Accident reports are generally ready in 4-5 business days. The cost of an accident report is $6.00. Please call the Police Department non-emergency phone number at 817-573-2648 to determine whether your report is ready.
    Police Department

  • The Driver's License Office phone number is (817)573-7381 and is located at 400 N. Gordon.
    Police Department

  • The Granbury Police Department is located on the first floor of Granbury City Hall, 116 W. Bridge St.
    Police Department

  • Fingerprints can be done Monday through Friday, 8:00am-5:00pm for a $10.00 fee.
    Police Department

Building Inspections, Permits, & Code Enforcement

12

  • The Building Inspections, Permits, & Code Enforcement Department is located on the first floor of Granbury City Hall,  116 W. Bridge St. Granbury, TX 76048. The phone number is (817) 573-1114. Office hours are Monday through Thursday, 7:30 a.m. to 5:30 p.m. Friday, 8:00 a.m. to 5:00 p.m. Mailing address is P.O. Box 969, Granbury, Texas 76048.

    Building Inspections, Permits, & Code Enforcement

  • We accept checks, cash, credit cards, and online payments

    Building Inspections, Permits, & Code Enforcement

  • Permits are required when there is new construction of a building, as well as certain repair work or alterations to an existing structure. In addition, when a building is to be remodeled or enlarged a permit shall be required. New work consists of any new construction, commercial or residential, from vacant ground to a completed new structure. Projects that are considered cosmetic, such as new wallpaper, carpet, paint, cabinets or trim work, do not require a permit. The website for the Building Inspections, Permits, & Code Enforcement Department or a member of the staff will provide answers concerning specific projects.

    Building Inspections, Permits, & Code Enforcement

  • Certificate of Occupancy, or C.O., is required for all buildings or structures that are occupied or used. Basically, when a tenant leases a space a new C.O. will be required. Upon issuance of a C.O. and approval of all required inspections, utilities will be released with the new tenant’s name. The C.O. contains information concerning the owner or tenant, address of the building, a description of the portions of the building, the use intended, building code verification for the group and classification of the building or structure, and approval of the Building Official.

    Building Inspections, Permits, & Code Enforcement

  • A Certificate of Occupancy is required when 

    1) A new building is constructed and occupied; 

    2) An existing building or lease space is remodeled, enlarged, or altered; 

    3) Any new use, tenant, or occupant is established; 

    4) Any use, tenant, or occupant of any tenant or lease space is changed;

     5) Any tenant “name” or ownership is changed; 

    6) There is change in use which would place the building or lease space in a different occupancy classification (group and/or division) as referenced in the International Building Code.

    Building Inspections, Permits, & Code Enforcement

  • The Fire Department uses the Certificate of Occupancy (C.O.) information to help identify potential hazards that may be encountered while responding to emergency calls. The Post Office requires a current C.O. with the correct address before mail will be delivered. When the building is new, the C.O. verifies that it conforms to the most current life safety standards. When the building is existing, has an ownership change, tenant change, or change in how the building is used, a new C.O. is required to provide that the building is still safe to occupy.

    Building Inspections, Permits, & Code Enforcement

  • Yes. The Building Official may, in writing, suspend or revoke a Certificate of Occupancy whenever it is determined that the certificate was issued in error, or on the basis of incorrect information supplied, or when it is determined that the building, a portion of the building or structure is in violation of any ordinance, regulation, or provision of the building codes.

    Building Inspections, Permits, & Code Enforcement

  • New single-family/duplex or single-family addition: Two weeks for initial review and 5 days for revisions.

    Building Inspections, Permits, & Code Enforcement

  • No. Upon permit approval general contractors and all subcontractors must be registered and current with the City of Granbury and be listed on the permit prior to issuance.

    Building Inspections, Permits, & Code Enforcement

  • Site grading is authorized with a permit from Building Inspections, (817) 573-1114.

    Building Inspections, Permits, & Code Enforcement

  • Yes. A Certificate of Occupancy is required and must be applied for through the Building Inspections, Permits, & Code Enforcement Department, (817) 573-1114.

    Building Inspections, Permits, & Code Enforcement

  • Yes. However, the building permit will not be issued until all platting and zoning issues are approved.

    Building Inspections, Permits, & Code Enforcement

Utility Billing

9

  • Depending on your address, the City of Granbury may provide water, sewer collection, trash/recycling, and electric services.

    To see which services are available at your location, please visit:
    🌐 www.granbury.org/maps

    Utility Billing

  • Yes! Activate Your Free Utility Customer Portal Today!

    We’re excited to introduce the City’s new Utility Customer Portal—a powerful tool designed to give you greater insight and control over your water usage.

    Thanks to our upgraded digital water meters, you can now track your water consumption in near real-time. The data is automatically logged and reported directly to your personalized portal, making it easier than ever to monitor and manage your usage.

    Why activate your portal account?
    Once registered, you'll enjoy a range of features tailored to your needs:

    • Easy-to-read usage reports

    • Custom alerts and notifications

    • Tools to help reduce your water bill

    • Mobile-friendly access from any device

    This user-friendly platform is completely free and available to all utility customers. Whether you're at home, at work, or on the go, the portal helps you stay informed and in control.

    Register your account today at www.granbury.org/myusage 

    Sign up today and start making smarter water choices!

    Utility Billing

  • The City of Granbury offers multiple convenient ways to pay your utility bill:

    🔹 Online Customer Portal – Available 24/7
    Make one-time payments or set up recurring auto-pay using your debit or credit card.
    🌐 Visit: www.granbury.org/payments
    To register, use the same email address provided on your utility application.

    🔹 Auto Draft from Bank Account
    Set up automatic payments by completing the Bank Draft Authorization Form and submitting a voided check for verification.

    🔹 Drop Box
    Use the green drop-off box located in front of City Hall for check or money order payments (no cash, please).

    🔹 In-Person Payments
    Pay inside City Hall during the following hours:
    🕒 Monday–Thursday: 7:30 AM – 5:30 PM
    🕒 Friday: 8:00 AM – 5:00 PM
    (Closed on recognized holidays)
    📍 Address: 116 W. Bridge St., Granbury, TX

    Utility Billing

  • The City of Granbury currently has three billing zones. Your zone determines your bill's due date.

    Both your billing zone and due date can be found on your utility bill. Please refer to your bill to ensure timely payment.

    ZoneDue Date
    125th
    25th
    315th
    Utility Billing

  • Setting Up New Utility Service

    All customers wishing to set up utility service with the City of Granbury must complete a New Service Application, either:

    🔹 Online at www.granbury.org/newservice
    🔹 In person at City Hall – 116 W. Bridge St.

    You may also email your completed application to: 📧 ub@granbury.org

    Required documents to include with your application:
    ✔️ A copy of your lease agreement or closing documents
    ✔️ A copy of your driver’s license

    Utility Billing

  • Accounts not paid in full by the due date will incur a 10% penalty on the next business day.

    A late notice will be sent the following business day, which will include a disconnect date. If payment is not received by this date, the account is subject to disconnection.

    Service will only be reconnected after the full balance, including any applicable reconnect fees, has been paid.

    Payments returned due to insufficient funds, closed accounts, or declined auto-pay cards will be considered non-payments. A handling fee may apply and must be paid via cash, money order, or cashier's check.


    Utility Billing

  • Water Shut-Off & Maintenance Responsibilities

    If you need your water service turned off, please contact:

    📞 City Hall: 682-205-1777 (Option 7)
    📞 After-Hours Line: 817-588-0488

    We will dispatch trained personnel to shut off water at the City's meter.
    ⚠️ Do not attempt to turn off the water yourself.

    Responsibility for Water Lines:

    • The City maintains and repairs the water meter and all pipes leading to the meter from the municipal supply.

    • Property owners are responsible for all pipes from the meter to the building.

    Utility Billing

  • Please note that the City of Granbury handles billing only for Waste Connections.

    If your garbage was not picked up or you have questions about garbage or recycling services, please contact Waste Connections directly:

    📞 Phone: 940-328-1176
    📧 Email: customerservice5193@wasteconnections.com

    Utility Billing