Frequently Asked Questions

You can find our current utility rates at https://stories.opengov.com/granburytx/531544b8-2466-4eee-a979-e1925753f5f0/published/xI58z4rWB?currentPageId=67927ebb484884a44ea567f4

Depending on your address, the City of Granbury may provide water, sewer collection, trash/recycling, and electric services.

To see which services are available at your location, please visit:
🌐 www.granbury.org/maps

Yes! Activate Your Free Utility Customer Portal Today!

We’re excited to introduce the City’s new Utility Customer Portal—a powerful tool designed to give you greater insight and control over your water usage.

Thanks to our upgraded digital water meters, you can now track your water consumption in near real-time. The data is automatically logged and reported directly to your personalized portal, making it easier than ever to monitor and manage your usage.

Why activate your portal account?
Once registered, you'll enjoy a range of features tailored to your needs:

• Easy-to-read usage reports

• Custom alerts and notifications

• Tools to help reduce your water bill

• Mobile-friendly access from any device

This user-friendly platform is completely free and available to all utility customers. Whether you're at home, at work, or on the go, the portal helps you stay informed and in control.

Register your account today at www.granbury.org/myusage 

Sign up today and start making smarter water choices!

The City of Granbury offers multiple convenient ways to pay your utility bill:

🔹 Online Customer Portal – Available 24/7
Make one-time payments or set up recurring auto-pay using your debit or credit card.
🌐 Visit: www.granbury.org/payments
To register, use the same email address provided on your utility application.

🔹 Auto Draft from Bank Account
Set up automatic payments by completing the Bank Draft Authorization Form and submitting a voided check for verification.

🔹 Drop Box
Use the green drop-off box located in front of City Hall for check or money order payments (no cash, please).

🔹 In-Person Payments
Pay inside City Hall during the following hours:
🕒 Monday–Thursday: 7:30 AM – 5:30 PM
🕒 Friday: 8:00 AM – 5:00 PM
(Closed on recognized holidays)
📍 Address: 116 W. Bridge St., Granbury, TX

The City of Granbury currently has three billing zones. Your zone determines your bill's due date.

Both your billing zone and due date can be found on your utility bill. Please refer to your bill to ensure timely payment.

Setting Up New Utility Service

All customers wishing to set up utility service with the City of Granbury must complete a New Service Application, either:

🔹 Online at www.granbury.org/newservice
🔹 In person at City Hall – 116 W. Bridge St.

You may also email your completed application to: 📧 ub@granbury.org

Required documents to include with your application:
✔️ A copy of your lease agreement or closing documents
✔️ A copy of your driver’s license

Accounts not paid in full by the due date will incur a 10% penalty on the next business day.

A late notice will be sent the following business day, which will include a disconnect date. If payment is not received by this date, the account is subject to disconnection.

Service will only be reconnected after the full balance, including any applicable reconnect fees, has been paid.

Payments returned due to insufficient funds, closed accounts, or declined auto-pay cards will be considered non-payments. A handling fee may apply and must be paid via cash, money order, or cashier's check.

Water Shut-Off & Maintenance Responsibilities

If you need your water service turned off, please contact:

📞 City Hall: 682-205-1777 (Option 7)
📞 After-Hours Line: 817-588-0488

We will dispatch trained personnel to shut off water at the City's meter.
⚠️ Do not attempt to turn off the water yourself.

Responsibility for Water Lines:

• The City maintains and repairs the water meter and all pipes leading to the meter from the municipal supply.

• Property owners are responsible for all pipes from the meter to the building.

Please note that the City of Granbury handles billing only for Waste Connections.

If your garbage was not picked up or you have questions about garbage or recycling services, please contact Waste Connections directly:

📞 Phone: 940-328-1176
📧 Email: customerservice5193@wasteconnections.com