The City of Granbury Utilities Team thanks all our customers for their patience during the system outage. There is more progress to report!
You may now make your payment online, by phone or text. The City's Online Utility Payment Portal, www.granbury.org/payments is working. All customers are encouraged to log in and verify that your account information is current.
CREDIT CARD AUTO PAY Any payments missed during the outage will not be automatically charged to your credit card.
BANK AUTO DRAFT Your entire balance will be drafted on the date listed on your utility bill.
Utility bills for September and October are being processed. Please note, these bills have adjusted due dates. Currently, the City is not charging any penalties or late fees, nor is service being shut off. Visit www.granbury.org/paymentFAQ to learn about Utility Payment Options.
We’ve heard your concerns about high July and August utility bills. On many days during July and August, temperatures were in the triple digits and lawn watering was extremely high. The City's Advanced Metering Infrastructure System (AMIS) was not impacted by the system outage. The AMIS transmitted data each hour, providing a detailed consumption history. Visit www.granbury.org/UB and select My Usage: Utility Consumption Portal to learn more and sign up to see your utility usage.
Thanks again for your patience and understanding.