New / Disconnect Utility Service

  1. Residential - New / Transfer
  2. Commercial
  3. Disconnect

How to Apply

YES! I have Verified my address at BEFORE completing the application link below!
Sign Up for Residential Utility CustomerSign up for New Residential Utility Service

Before you start the application, please note:

New Residential Service Applications require: 

  1. Verify you are within our service area by looking up your street here.  (COMING SOON)
  2. Completed Utility Application (Download, Save & Email to A fillable PDF is available if the browser has PDF plugin. 
  3. Applicants & Co-Applicants need to upload a photo of driver’s license. 
  4. A required deposit* of $300.00 or a letter of credit** must accompany the application. If no deposit is acquired you will be billed for the deposit. 
  5. Per ordinance, tenants are required to show a lease (or application for lease) with all the occupants listed, length of the lease, and address with unit number.  

Utility Billing Customer Service Account Specialist’s goal is to process all complete applications within 2 working days. (Complete are those with the application, letter of credit** and copy of driver’s license.) We will make every attempt to contact you if your application is for any reason incomplete or a deposit* is still required within 2 working days of submission.

Should service need to be established before an Account Specialist has contacted you, or if you have not been contacted within 2 working days we encourage you to make contact with Utility Billing at 817-573-1114.

New Service Applications that are not completed or no deposit has been paid are kept on file for only 10 working days from date of submission.  Should the customer not fulfill the application requirements within 10 days, the application will need to be re-submitted.

*Deposits: A deposit is required to establish service.  All residential accounts have a flat $300 requirement.  Deposit can be paid by cash, money order, check credit/debit card. 

The deposit is refunded to an account once the account has not had penalties for 24 consecutive months. Deposit are subject to increase according to internal policy & review. 


**Letter of Credit Requirements: Qualifying Utility Bill History or Letter of Credit 

1. Must be from a Utility provider (electric, water, or gas)

2. Must list the primary applicant as account holder

3. 12 month payment history must not be more then 12 months prior to the application date

4. No  more than 1 late penalty

5. No returned checks

6. Bill History must show both bill due date and payment date. Typically bill history does not meet all criteria. 

7. No disconnects 

 i.e. If the application is for Feb 2018 applicants must provide Jan 2017 to Jan 2018 credit or bill history. But not from prior to July 2017 

Yes, I  am prepared to meet the above requirements. I would like to continue to the online application.

There are 2 options to establish a new utility service: 

Online Option
Fill out the New Residential Customer Application, if you are prepared to meet the requirements above. Fill out the application online and submit a copy of your driver's license and your letter of credit with your application.  This can be emailed or faxed to us.  Note:  We cannot accept your application via online without a letter of credit or being prepared to pay $300 deposit or billed a $300 deposit on the first bill. 

Walk-in Option
Visit Granbury City Hall at 116 W Bridge Street, (MAP) weekdays between 7:30 am and 5:30 pm Monday - Thursday and Friday 8am to 5pm Friday to fill out a new application. 


Mail your completed application with a copy of your driver's license and your $300.00 deposit (check or money order) or letter of credit.

New customers information can be found on the New Customer Handout

Additional options for your utility service:

Average Monthly Payment Plan

Ask about our Average Monthly Payment "AMP" Plan. After one year of being a utility customer with the City, residential customers can sign up to have their utility service bill changed a "rolling average of consumption". You can discontinue participation in the program at any time. AMP Application

Sign Up for Electronic Billing

Sign up for Electronic Billing

Sign Up for Auto Draft

Enroll in Auto Draft


  1. Utility Billing

    Physical Address
    116 W Bridge St
    Granbury, TX 76048

    Fax: 817-573-7678
    Emergency Phone: 817-588-0488