Utility Service Information
Anyone wanting to establish new utility service must complete an application for service and return it to Customer Service representative in City Hall, 116 West Bridge Street. Office hours are from 8:00 am to 5:00 pm weekdays. An after hours walk/drive up payment depository is located in the Bridge Street parking lot. Download the Utility Service Application.

A cash deposit of $150 is required for water and electric service and $100 for only one of the these services.  An applicant may present a letter of credit from the applicants most recent utility company which represents a satisfactory history of at least twelve (12) months preceding the date of application. To be satisfactory, the letter of credit must not indicate that an applicant has been advised of late payment more than two (2) times during the period. A residential utility deposit may be refunded after a period of not less than twenty-four (24) months of uninterrupted service. 

Commercial deposits shall be made in cash. The Director of Finance, or his or her authorized representative, may authorize an alternate method of deposit for commercial accounts on a case by case basis. For commercial accounts, a service deposit shall be based on the estimate of the cost of sixty (60) days utility service, with a $150 minimum deposit. The amount of the deposit shall be estimated by the Director of Finance, or his or her authorized representative. When billings for a comparable establishment are not available to establish the deposit for a commercial connection, the Director of Finance shall estimate a two month billing based upon information received from the applicant. In addition to a deposit on a commercial account, a Certificate of Occupancy (CO) must be issued by the city of Granbury community Development Department before utility service can be initiated.