The Information Technology department is responsible for all computer related hardware and software, all radio communications equipment, and all phone systems. This department also maintains the fiber and wireless networks that tie all of the city facilities together for data communications.
To provide the users with the technology tools they need to perform their jobs smarter, faster, and cheaper
To constantly review the use of technology and determine whether the right technology is being used
To listen to the needs of the users and recommend solutions based on those needs
To review existing work processes and identify those that can gain efficiency from a technological solution
To achieve four hours maximum turnaround time on all desktop support problems